Responsible Gambling at Rollxo

Getting started with safer play tools

Before you deposit a single dollar, it is worth spending two minutes in your account settings. Head to your profile menu, look for "Account Limits" or "Responsible Gambling," and you will find deposit caps, session reminders and self-exclusion options sitting together. Set what you need before you start a session, not halfway through one. That five-minute habit is the whole point of this page: a bit of forward planning so pokies and table games stay something you do for fun, on your own terms.

What these tools are for

Safer-gambling tools exist because online play removes a lot of the natural stopping points you'd get at a physical venue. There's no closing time, no walk to the car park, no mate tapping you on the shoulder to say it's time to head home. The tools on this page rebuild those pauses digitally, giving you a moment to check in with yourself before a session runs longer or costs more than you meant it to.

Think of them less as restrictions and more as guardrails you choose yourself. A deposit limit doesn't stop you enjoying pokies, it just means the amount you can top up with is fixed in advance, when you're thinking clearly, rather than decided mid-session when a run of spins has got the blood up. A reality check is a small pop-up that interrupts autopilot and asks whether you actually want to keep going.

These features are useful for every player, not just people who feel they have a problem. Plenty of punters set a weekly deposit cap the same way they'd set a grocery budget: it's just sensible money management applied to entertainment spending. Others use time reminders because it's easy to lose track of an hour when you're chasing a bonus round.

Using these tools also matters for account verification. When you set limits, they're tied to your verified profile, so once identity checks (KYC) are complete, the limits you choose travel with your account rather than resetting every time you log in from a new device. That consistency is what makes them worth setting up properly the first time, rather than treating them as an afterthought.

Safer-play tools available on your account

Below is a plain-language rundown of what each tool actually does and where to find the switch. Turn any of these on from your account dashboard under limits or responsible gambling settings.

Once a limit is active, lowering it takes effect straight away. Raising a limit or removing it entirely usually involves a short cooling-off window, so you can't undo a sensible decision on impulse ten minutes later. That delay is deliberate and it's the same logic behind every tool in the table.

Self-exclusion and how it works

Self-exclusion is the strongest tool available and it's meant for when you need a clean break rather than a soft nudge. Switching it on closes the door completely: no logins, no deposits, no promotional emails landing in your inbox reminding you the account exists.

Requesting self-exclusion

Contact support through live chat or your account dashboard and ask to self-exclude. You'll be asked to confirm the period you want, and once it's set, the account is locked for that full duration with no early reversal available on request.

What happens during exclusion

Any funds sitting in your balance remain yours and can still be withdrawn during the exclusion period, subject to the usual identity checks. Marketing communications stop, and the account cannot be reopened, reactivated or used to register a new profile under the same details before the period ends.

After the exclusion period ends

Once the period expires, the account isn't automatically reopened. You need to actively request reactivation, which gives you a second, deliberate decision point rather than simply being dropped back into play the moment the clock runs out.

Self-exclusion is a personal decision and there's no judgement attached to using it. Plenty of players use a short break as a reset button during a busy or stressful stretch of life, then come back to play recreationally once things have settled.

Setting a limit step by step

Here's the practical process for putting a deposit or loss limit in place on your account.

1. Log into your account and open the account menu, usually found under your username or profile icon.
2. Select "Limits" or "Responsible Gambling," wherever your account settings group these tools.
3. Choose which limit you want to set: deposit, loss, or session time.
4. Pick the period the limit covers, daily, weekly or monthly, based on how you plan to budget your play.
5. Enter the amount or time figure that feels sustainable for you, not the maximum you could technically afford.
6. Confirm the change. Reductions apply immediately; increases go through a short cooling-off period before they take effect.
7. Check your limit is showing correctly in your account summary before you make your next deposit.

It helps to set the limit on a day when you're not mid-session and clear-headed about your budget for the week or month ahead, rather than adjusting it in the moment.

Recognising the warning signs

Problem gambling rarely announces itself with a single dramatic moment. It tends to show up as a pattern that builds gradually, so it's worth checking in with yourself honestly every so often.

• Chasing losses by depositing more to "win back" what you've already spent that session.
• Spending more time or money on pokies than you originally planned, on a regular basis.
• Feeling irritable, anxious or restless when you're not able to play.
• Hiding the amount of time or money spent from family or friends.
• Borrowing money, dipping into savings, or skipping bills to fund play.
• Using gambling to escape stress, boredom or low mood rather than for entertainment.
• Neglecting work, study or relationships because sessions are running long.

None of these signs on their own mean there's a serious problem, but if a few sound familiar, it's a genuine cue to slow down, set a limit, or reach out to a support service before things escalate further. Being honest with yourself early is far easier than untangling things later.

Where to get help locally

Support is free, confidential and available around the clock, no matter what time you're reading this. You don't need to have "hit rock bottom" to reach out, and you don't need to be ready to quit entirely either.

Gambling Help Online is Australia's national counselling and support service, reachable on 1800 858 858 or online at gamblinghelponline.org.au. Trained counsellors are available 24 hours a day, seven days a week, via phone, online chat or email, and the conversation is confidential.

You can also talk to Lifeline on 13 11 14 if you're going through a broader crisis and need someone to talk to right away, gambling-related or otherwise.

Reaching out doesn't commit you to anything beyond that first conversation. Many people use these services once, get a fresh perspective, and use it again down the track if needed. It's a resource, not a last resort.

Rollxo is intended for players aged 18 and over. If gambling has stopped being fun, or someone close to you has raised a concern, that's worth listening to and acting on straight away.

Frequently asked questions

How do I set a deposit limit on my Rollxo account?

Open your account settings, go to the Limits section, choose "Deposit limit," pick a daily, weekly or monthly period and enter your amount. The change applies straight away if you're lowering it, or after a short cooling-off period if you're raising it.

Can I remove a limit once I've set it?

Yes, but increasing or removing a deposit or loss limit involves a short cooling-off period before it takes effect. This delay is built in deliberately so the decision isn't made impulsively during a session.

What happens to my balance if I self-exclude?

Any funds already in your account remain yours. You can still request a withdrawal during your self-exclusion period, subject to the usual identity verification checks, even though the account itself is locked for play.

Is self-exclusion permanent or can I choose the length?

You choose the period when you request self-exclusion through support, and the account stays locked for that full duration. Reactivation after the period ends is not automatic, you need to actively request it.

Who can I contact if I think my gambling is becoming a problem?

Gambling Help Online is available 24/7 on 1800 858 858 or at gamblinghelponline.org.au for free, confidential counselling. Lifeline on 13 11 14 is also available if you need to talk to someone urgently.